When reserving transportation online

RESERVE NOW

IMPORTANT: If you choose to reserve with us, choose hourly or transfer based on your needs. A Transfer is from point A to Point B, and Hourly Charters are from point A back to point A with standby time inbetween. An 18% gratuity, fuel charge and STC fee is calculated in the total. This will not be broken down on your check out page, however your email confirmation will have the cost seperated. Please take a moment to review our terms and conditions, you will not be held to the terms until we reach out with a welcome call.  Thank you for inquiring with us!

For airport transportation, in the pick-up or drop off location, please use the following:

• SFO – for San Francisco International Airport
• SMF – for Sacramento Airport
• OAK – for Oakland Airport
• STS – for Sonoma County Airport
• APC – for Napa County Airport

TERMS AND CONDITIONS:

Thank you for choosing Wine Country Tours. This confirmation serves as a recap of your reservation and the terms discussed via phone or email. Please carefully review all times, costs, addresses, and special instructions for accuracy.

Credit card charges will appear on your statement as Wine Country Tours

For Vehicles Seating 16 to 56 Passengers:

• A $300 deposit is charged at the time of booking.
• The remaining balance is charged 14 days prior to the service date.
• Deposits are fully refundable if canceled more than 30 days prior to the service date.
• Within 30 days, all charges—including deposits—are non-refundable.
• Any overtime incurred on the day of service will be billed to the credit card on file.

For Sedans, SUVs, and Vans (Up to 14 Passengers):

• A $100 deposit is charged at the time of booking.
• The remaining balance is charged 7 days prior to the service date.
• Deposits are fully refundable if canceled more than 30 days prior to the service date.
• Within 30 days, all charges—including deposits—are non-refundable.
• Any overtime incurred on the day of service will be billed to the credit card on file.

Additional Terms:

• The cardholder is responsible for any damages or excessive cleaning caused by the group’s negligence.
• All vehicles are non-smoking.
• We reserve the right to refuse service or terminate a charter if policies are violated.
• Wine Country Tours is not responsible for lost or misplaced items.
• Vehicle substitutions may be made at the company’s discretion.

CHARGES YOU MAY SEE ON YOUR BILL AND WHAT THEY MEAN

SURFACE TRANSPORTATION CHARGE (STC)
STC is a surcharge based upon various overhead expense items, some of which may not relate to the specific trip. The STC is always calculated as a percentage of the base rate.

ADMIN FEE
The Adin fee is a surcharge based upon various overhead expenses that pertain to the administration of a reservation, some of which may not relate to the specific trip. The admin fee is always calculated as a percentage of the base rate.

FUEL SURCHARGE
The Fuel Surcharge is calculated based on the Energy Information Agency’s (EIA’s) published fuel pricing forecasts. Quoted amounts should reflect final fuel charge unless route has been changed or updated and additional out of area mileage applies.

AIRPORT TRANSFER
The charge for service between a commercial airport or FBO location and a predefined location. (POINT A – TO – POINT B) with no stops in between.

HOURLY CHARGE
The charge for “As-Directed” service when there is an itinerary involved or the chauffeur takes instructions from the customer; typically involves multiple stops. Overtime may apply and will be calculated in 15-minute increments.

POINT-TO-POINT TRANSFER
The charge for predefined transfer from the most frequently traveled routes in a given market, separate and aside from Airport Transfers, as defined above. (POINT A – TO – POINT B) with no stops in between.

BASE RATE
The rate charged for basic transportation services before any Gratuity, STC, Fuel Surcharge, Airport Fee, Driver Arrival Greet Fee, Parking, Admin Fee and Incidental Charges.

GARAGE-TO-GARAGE CALCULATIONS
Garage-to-Garage charges (Travel Time) are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur concludes service and returns to the garage. The minimum number of billable hours appears in the estimate; however, the actual billable hours may exceed the minimum. CWT does not charge travel time to most areas in Napa and Sonoma Valley.

WAIT TIME – AIRPORT TRANSFER
Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond twenty (20) minutes will result in charges equal to the transfer base rate plus the hourly rate prorated in fifteen (15) minute intervals.

WAIT TIME – POINT-TO-POINT TRANSFER
Customers are permitted twenty (10) minutes of wait time after the scheduled pickup time. Waiting time beyond twenty (10) minutes will result in charges equal to the transfer base rate plus the hourly charge prorated in fifteen (15) minute intervals.

EXTRA STOPS
Transfer or Airport reservations are from point A to point B. If a stop occurs along the route, not to exceed 15 minutes, the customer will be charged the transfer base rate plus the hourly rate for the vehicle in fifteen (15) minute intervals up to forty-five (45) minutes (rounded up) for the time that the chauffeur waits. If there is more than one stop, or if the one stop lasts more than thirty (30) minutes, then the trip will convert to an hourly rate, GARAGE – TO – GARAGE.

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